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measurable results
We believe in the importance of creating a strong link between our coaching and workshops and measurable results for your company.  It is critical to identify the performance measures that matter most to your company at the start of every coaching program and workshop in order to account for the resulting change.  Here are some examples of results that can be tracked and measured:

Example of Attribute Example of Measure
Productivity Units produced per month
Customer service Customer survey satisfaction scores
Customer loyalty Percentage of customers renewing per month
Talent retention Percentage personnel turnover
Bottom line results Percentage gross margin
Revenues Percentage revenue growth
Cost reduction Percentage admin cost reduction
Innovation Number of product introductions
Commitment Level of absenteeism
Job satisfaction Percentage personnel turnover
Decisionmaking Success rate of decisions
Empowerment Number of problems solved autonomously
Conflict Number of conflicts resolved
Teamwork Number of team members intervening in meetings
Confidence Number of new clients acquired


Tools

Below is a list of tools we use to help you in achieving these results.
  • 360 Degree feedback – A multi-rater, performance development instrument used to collect feedback on an individual’s behavior from his peers, managers, direct reports, and other internal and external contacts. 360 Degree feedback can 1. help managers identify their strengths and opportunities for improvement 2. increase the effectiveness of a team 3. prepare high performers for promotions.
  • DISC (Dominance, Influencing, Steadiness, Compliance) – The DISC assessment captures how we act – our behaviour and emotions in a specific environment.  It reflects one’s behavioural style.  DISC can be used in 1. team building 2. communication 3. leadership or management development 4. customer satisfaction, 5. sales training 6. conflict resolution 7. performance appraisals 8. strategic planning
  • PCSI (Personal Coaching Style Inventory) – The PCSI is intended to give a snapshot of how people give and receive feedback, communications, and coaching on a regular basis.  Understanding the four profiles and how to flex one’s own style, can increase personal effectiveness. PCSI can be used to 1. help individuals interact more easily with each other 2. eliminate miscommunications 3. provide feedback efficiently 4. enhance team communication

Source: Corporate Coach University
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